Toyota Kata – Wax On, Wax Off


Description :

What is a Kata? A Kata is something most often associated with martial arts. It is a routine you practice purposefully with intent of making that pattern a habit. Bike riding, driving and typing are all Katas. Once you learn to ride a bike and it becomes second nature, you no longer have to concentrate on the skill of riding the bike, but are now able to focus on getting to your destination.

Ask yourself what patterns exist and are reinforced in your own organization. Are these routines supportive or obstructive to meeting your improvement goals? The improvement Kata is specific routine for improving, adapting and innovating. It is scientific and goal-directed, not a random disconnected reaction to problems. The overall goal, as with any Kata, is to make the routine of the improvement Kata a habit that happens almost unconsciously. This happens through deliberate, coached practice in daily work.

This session will introduce participants to the concepts of the improvement Kata, how to use the approach to create their own internal coaches, and how companies are using the improvement Kata as a structured approach to problem solving and goal achievement.

Areas Covered in the Session :

How to apply the Toyota Kata methodologies, models, and tools
How to use the approach to create their own internal coaches
Providing a systematic, scientific routine that can be applied to any goal
Standardizing how the members of an organization navigate uncertainty and develop solutions
Transforming managers from a role of firefighters to coach and mentor
How to conduct coaching cycles
Representing PDCA in a way that has people learning from iterative steps daily

Who Will Benefit:

This webinar will provide valuable assistance to all regulated companies in the Medical Device, Diagnostic, Pharmaceutical, and Biologics fields. The professionals who will benefit include:
Quality Department Professionals
New Lean practitioners wanting to ensure an upfront culture change to drive their efforts
Those that are already further on their Lean journey and not seeing the sustaining results they’d hoped for
Those looking for a systematic approach to improvement within their organization – even if you don’t call it Lean

As CEO of Impact Performance Solutions, Chris Hayes provides vision and strategic direction ensuring the customer’s voice is always the loudest. She is a proven business performance improvement leader and sought after speaker. Chris is a full spectrum coach and trainer with practical experience from the shop floor to the boardroom. She has partnered with companies such as Dannon, ITT, Pepperidge Farms, and Thermo Fisher where she utilizes integrated process improvement techniques that emphasize engaging the workforce, meeting objectives and sustaining results. She is an active member of ASQ and currently Chair Elect for the Lean Enterprise Division and Nominations Chair for Goldenspike Section 620.

Chris has served in various management positions that focused on continuous improvement throughout her career including Quality and Continuous Improvement Manager at Chromalox and Sr. Project Manager with the Manufacturing Extension Partnership under NIST. She has also served as adjunct faculty at Utah Valley University. Chris has an MBA as well as an undergrad degree in Project Management with certifications as an ASQ Certified Six Sigma Black Belt (CSSBB), Lean Six Sigma Master Black Belt (LSSMBB), Quality Engineer (CQE), Quality Auditor (CQA), Manager of Quality / Operational Excellence (CMQ/OE), Project Management Specialist, Human Resource Development specialist, Organizational Systems Improvement Specialist, as well as bronze certification in Lean (LBC).

Chris specializes in working with organizations across the globe providing both services and eLearning and blended training in the arenas of Lean (including Toyota Kata implementation), Lean Six Sigma, Theory of Constraints, Training Within Industry, Sales and Marketing, project management, auditing, leadership development, quality management system implementation, problem solving, statistics, ASQ certification prep, Balanced Scorecard / Hoshin Kanri, and visual workplace.


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  • Login Information with Password to join the session, 24 hours prior to the webinar
  • Presentation Handout in .pdf format
  • Presentation from the Speaker
  • Feedback form
  • Certificate of Attendance
  • Recording access Information with Password to view the webinar, will be sent 24 hours after the completion of the Live webinar.
  • Presentation Handout in .pdf format
  • Certificate of Attendance