Prevent Payroll Errors – Effective Root Cause Analysis

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This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at

Identify and Prevent Common Payroll Errors With Effective Root Cause Analysis. Payroll departments are facing increasing pressure to do more with less. Technology is now an integral part of our daily lives, and payroll is no exception. Payroll departments are leveraging technology for the easier completion of day to day payroll tasks. With these tasks out of the way, payroll professionals are being asked to focus on improving processes and save money for companies to perform those processes.

It is now critical for payroll professionals to have the skills to analyze a process and build standards on how those processes should function. You must be able to not only understand a process but also measure the results in relation to industry standards.

This session will provide you the tools necessary for identifying the root cause of errors so you can update processes to ensure errors only happen once. Dayna will also provide a review of commonly made errors reported by the IRS and the Federal Department of Labor.

Areas Covered in the Session :

  • How to determine best in class practices
  • How to determine what processes to measure and when
  • What are silo’s and how they hurt your business
  • Details of the different types of data collection methods
  • The importance of customers on your benchmarking program
  • Different types of customers to evaluate in your process improvement program
  • Overview of commonly made mistakes and tips to avoid them
    • Correcting worker misclassification errors
    • Properly calculating overtime
    • Overpayment corrections in regards to FLSA and taxation
    • Timing of payment concerns
    • Mitigating termination errors
    • Proper state taxation
    • Taxing fringe benefits
    • Obtaining proper substantiation and the impact
    • Proper processing of received garnishments
    • Preventing unethical and erroneous SUI tax practices

Who Should Attend:

  • Payroll Departments
  • Accounting Departments
  • Benefits Departments
  • Human Resources Departments


Dayna Reum is currently the Director of Payroll Operations at Ann & Robert Lurie Children’s Hospital of Chicago. She has been heavily involved in the payroll field over 17 years. Starting as a payroll clerk at a small Tucson company, Dayna moved on to be a Payroll Team Leader at Honeywell Inc. During Dayna’s time at Honeywell she obtained her FPC (Fundamental Payroll Certification) through the American Payroll Association. She also received several merit awards for Customer Service and Acquisitions and Divestitures.

Dayna is no stranger to teaching she has taught at the Metro Phoenix American Payroll Association meetings and at the Arizona State Payroll Conference. Topics including Payroll Basics, Global/Cultural Awareness, Immigration Basics for the Payroll Professional, Multi-State and Local Taxation and Quality Control for Payroll, International and Canadian payroll. Dayna has her CPP (Certified Payroll Professional) through the APA.

She also serves on the National American Payroll Association on the National Strategic Leadership Task Force, Government Affairs Task Force (PA Local tax subcommittee). Dayna has received a Citation of Merit for her service along with being a Gold Pin member of the APA. Besides her payroll accomplishments Dayna is certified in HR hiring and firing practices and is a Six-Sigma Greenbelt.

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  • Presentation from the Speaker
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  • Presentation Handout in .pdf format
  • Certificate of Attendance